An Effortless Customer Experience
Give your team the correct tools, automate menial tasks, provide coaching where needed, and they will thrive. Carbon Networks excels at fostering adoptable communication and automation strategies throughout organizations just like yours.
When it comes to making a purchase, 64% of people find customer experience more important than price. – Gartner
Feeling unappreciated is the #1 reason customers switch away from products and services. – NewVoiceMedia
57% of customers would rather contact companies via digital media such as email than use voice-based customer support. – Ameyo
47% of consumers have made the choice to switch to a different brand due to bad customer service within the last year. – Microsoft
91% of customers who are unhappy with a brand will just leave without complaining.
40% of all Americans believe that businesses have begun to better focus their attention on customer service. – American Express
Teamwork Apps grew by 60% in 2019-